The call center industry is bleeding margin, people and quality. Selvix merges four systems already proven in live work, operations, memory, engagement and a digital workforce, into one supervised workplace where human agents and digital employees run the floor together.
High-volume regulated outbound run on the engagement and record layer: number reputation, compliance at the dial, policy and commission tracking.
A full season on the operations layer: production, P and L, staffing forecast, pay statements and a digital supervisory team, live on Google Cloud.
Operations, memory, engagement and the digital roster each run as a platform in its own right. Selvix is the one product that merges them.
Why
Contact centers are a growing market carried on a shrinking model. The economics only work by stacking cheap seats and accepting the churn. That is the gap Selvix is built to close.
Industry attrition near a third of the floor annually, with replacement costed between $10,000 and $20,000 a head. The floor never stops rehiring.
Most centers evaluate two percent of calls or fewer, a handful per agent a month. Quality is a sample, not a standard, and the client feels it.
Supervision is the cost that does not scale. Every span of control added is another salary, and it still leaves most of the floor unwatched.
The outsourced contact center market is large and growing near 8.5% a year. The incumbents compete on wage arbitrage, not on the floor itself.
What
Selvix is not a new idea bolted together from slideware. It is four proven systems made into features of one product, with a digital workforce living inside them.
Who
Selvix is not a lab experiment. It is the work of two teams that have carried real floors, built for the owners now trying to carry theirs into a changing market.
Every layer was built and run in live campaigns before it became a Selvix feature. The track record is the product.
Selvix is for the people who own the problem and feel it every month, not for a procurement committee.
How
You keep your people and your clients. You add a digital team that supervises every call, remembers everything, and never churns. The humans move up to the work that needs judgment.
The financial win
Supervision, quality and management are the costs that do not scale on a traditional floor. On a Selvix floor the digital team carries them. Here is the management layer on a 300-agent floor, year over year.
| Management layer | Onshore | Nearshore | Selvix |
|---|---|---|---|
| Supervisors (1 per 10) | $2.61M | $1.24M | 0 |
| QA analysts | $0.86M | $0.41M | $0.08M |
| Team managers | $0.45M | $0.25M | 0 |
| Account leads (humans) | 0 | 0 | $0.35M |
| Digital team run cost | 0 | 0 | $0.04M |
| Total management cost | $3.91M | $1.90M | $0.47M |
| Share of a $20 bill rate | 36% | 18% | 4% |
lower management cost than a conventional floor, onshore or nearshore.
quality coverage goes from a sample of calls to every call scored and cited.
a year in avoided replacement cost if retention improves by the best-in-class gamification result.
Where
The floor is the same shape across industries: people on queues, work that must be scored, and knowledge that must be governed. Selvix was proven on solar, health and political work. The same floor reshapes far more.
One floor. Any supervised work. That is the platform.
The raise
Every component is built and proven. The raise takes a floor that has already run and makes it one product, fully hardened and deployed on Google Cloud, ready for the commercial market.
staged in three draws against the build and deployment roadmap. What the capital delivers: the merged Selvix workspace, the digital-employee runtime, hardened multi-tenant security, and go-to-market on a floor that is already live.